Global Travel SL act as booking agents on behalf of the hotels and travel services featured in GTSL-BarceloHotels.com, which are subject to availability. After your booking is confirmed your contract will be with the hotel providing your accommodation, the flight operator providing your flights, or the travel service provider. All accommodation and hotels are priced on the basis of your choice of occupancy and a total price will be shown in the search engine results at the time of your request. Your booking will be confirmed after a minimum 25% deposit of the cost of your accommodation has been paid, then a confirmation voucher will sent to you by e-mail to the address that you have entered during the online booking process. If you are making a telephone booking then your confirmation voucher will be sent by fax or post to confirm this. Please note that it is important to check that all details are correct when you receive your booking confirmation. If you want to change or amend your booking later you may have to pay amendment or cancellation costs. When there is more than one person travelling the person making the booking accepts all responsibility for making payments on behalf of the rest of the party and to provide them with the relevant accommodation documents. If you are aged 18 or under and travelling without your parents or guardians we must have written consent from them, they must also make the booking and take full responsibility subject to our acceptance of the reservation. All passengers will be required to have a valid passport/visa for their destination with no less than 6 months validity from the date of return and it is your responsibility to ensure that you and your party have the correct documentation before travel.

Star ratings

The star and key ratings contained in GTSL-BarceloHotels.com are the opinion of the management of Global Travel SL and these ratings are based on knowledge, experience, official ratings, and the information supplied by the hotels or their agents, and customer feedback.

Travel Insurance

It is your responsibility to ensure that you have adequate Travel Insurance and your insurance should cover the cost of cancellation by you, all medical costs and the cost of assistance including the return to UK in the event of an accident or illness. Insurance can be arranged at the time of booking through our secure online insurance booking engine at discount rates. If you need assistance one of our staff will be pleased to help. If you are between the ages of 69 and 85 or are suffering from a medical condition you will need to get an authorisation reference number from the Medical Screening Company which can be obtained by calling 0870 4446910 they will need to be advised that you are booking your insurance through our agents AHRisk. You can then enter the reference number given into the box provided during the online booking process and proceed to book your online travel insurance.

Payments

A deposit of 25% of the total cost of your accommodation is due at the time of booking, or if you choose to do so, full payment may be made. Any balance is then payable by 35 days before departure unless you advise us that you wish to cancel the balance will automatically be taken from your credit card. If you book less than 35 days before departure you must pay the full amount for your accommodation at the time of booking. Payments would normally be taken in the currency selected at the time of reservation/booking, the only exception to this would be payment for, transfers, car rental, insurance, flights, or holiday extras where full payment will be required at the time of booking subject to their terms and conditions, and this is taken in Pounds Sterling. Payment for extras such as mini bars and telephones etc. must be paid directly to the hotel at the time of check out. Your booking may be cancelled if you fail to make the payments on time and you would then be liable to pay any cancellation charges.

Special Requests

Any special requests such as cots etc. must be requested at the time of booking. If you have any special requests that do not form part of the standard accommodation services described (for example dietary requirements or room location) please let us know in writing at the time of booking. We will pass on all such requests to the relevant accommodation provider, but unfortunately we cannot guarantee that they will be met. Furthermore if the accommodation provider is unable to meet such requests, neither they nor we can have any liability to you in this respect.

Cancellation and Changes Policy

If you wish to change the lead name after we have sent you the confirmation you may do so within 48 hours free of charge. After this time there will be a 25 euros per booking charge. If you change the number of people booked or any other changes to your booking, the price will be recalculated and if the provider is able to make the change, there will be an administration charge of 25 euros per booking plus any potential charges from the provider, subject to their terms and conditions. This request will be subject to availability and any extra payments will be due immediately.

If you or any member of your party wishes to cancel or alter a booking, written notification must be given to Global Travel SL by the lead passenger and can be sent by email to admin@GTSL-BarceloHotels.com or can be sent by post to the address listed in our contact details. The date of cancellation will be the date we receive the written notice. If you cancel your booking Global Travel SL will incur costs and the later you cancel, the less likelihood will the provider have of selling your accommodation, package, or travel service again. Therefore if you cancel your booking a cancellation charge has to be made.

Cancellation Charges:
25% cancellation charges if the cancellation is made more than 14 days prior to departure
100% cancellation charges if the cancellation is made 14 days and less prior to departure
If the cancellation charges are different with the accommodation provider, then their conditions will apply and you will be informed at the time of booking. If the hotel or accommodation provider makes any changes to your booking we will inform you as soon as possible before your departure, but will have no other liability towards you. Refunds cannot be given for stays that end earlier than planned. We will do everything in our power to avoid making any changes to your booking. In the unlikely event that an alternative hotel or accommodation has to be offered and you prefer not to accept, you may cancel free of charge and a refund will be given subject to the terms and conditions of the accommodation provider. In the very unlikely event that on arrival the property cannot provide the accommodation booked and we have not been informed, it is the responsibility of the property to offer alternative accommodation of a similar standard. Where flights have been booked, the flight operators’ cancellation and changes policy will always apply.

Force Majeure

Force Majeure means unusual and unforeseen circumstances beyond our or the travel agents’ control, where the consequences of which could not have been avoided, even if all due care had been exercised. Such circumstances or events include, but are not limited to, war, threat of war, civil strife, riot, industrial dispute, unavoidable technical problems with transport, airport or port congestion or closure, terrorist activity, nuclear or natural disasters, tsunamis, fire, health risks, or adverse weather conditions.
In the case of Force Majeure compensation payments will not apply.

Complaints Procedure

You must inform the hotel management immediately if you have any complaints during your stay in their hotel or inform the local representative where this option is available. You may lose any right to compensation if you fail to do so. If the issue still cannot be resolved you may contact us on
0034 928 3491.66 and we will do our utmost to resolve the problem on your behalf during your stay. Furthermore any claims for compensation from the travel service provider or accommodation provider must be put in writing and sent by registered post to arrive no later than 7 days of your return from your holiday. Complaints should be sent to Global Travel SL, PO Box 61, CC Yaiza, Playa Blanca, 35580 Lanzarote, Spain. In the event that the issue is still not resolved to your satisfaction, and you wish to take matters further, you must do so directly with the accommodation provider concerned. Any claims for damages, injury, illness, or death arising from your or your fellow passengers’/party’s stay in the hotel or accommodation must be brought against the owner and will be under the jurisdiction of the law of the country in which the hotel or accommodation is based.

Indemnity

When you book through us you accept the responsibility for the proper conduct of yourself and your party during your stay and the hotel reserves the right within their reasonable opinion to terminate the holiday of any member of your party due to their misconduct. You are also liable to make a reimbursement to the hotel for any damage caused during your stay. If you or any member of your party’s actions cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim including legal costs made by the accommodation owner. Please remember that when you are travelling on flights that arrive late at night or in the early hours of the morning; your accommodation has normally been reserved since 12 noon, meaning the following week you will have to check out also at 12 noon, except where late check outs can be arranged with the hotel and a payment should be paid directly to the hotel for this service. The accommodation voucher issued to you at the time of booking will confirm your check in and check out times. Global Travel SL or its agents cannot be held responsible for missed flights and transportation to and from hotels and accommodations this is the sole responsibility of the traveller. Whilst we try to be as accurate as possible in the information we provide in GTSL-BarceloHotels.com, we shall not be liable for any price changes and losses or damages you may suffer arising out of your use of the information in our Website.
GTSL-BarceloHotels.com

Your use of the GTSL-BarceloHotels.com Website or our Booking Engine is unauthorized in any jurisdiction that does not give effect to all provisions of our user agreement and these Terms and Conditions, including, without limitation, this paragraph.

Privacy Policy

We do not sell your personal information and have no intention of doing so in the future. Consumers have the right of access to any information held in relation to any bookings made through this website.
All bookings with us constitute your acceptance of our terms and conditions.